01 Dec

Posted at 16:23h in Business SMS by

The holiday season is the busiest—and most stressful—time of year for enterprises across retail, logistics, hospitality, and customer service. Customers are overwhelmed by competing offers, high demand leads to operational pressure, and staffing often runs thin. In this environment, communication becomes the differentiator. And nothing cuts...

10 Oct

Posted at 16:17h in Business SMS by

The shift to hybrid work is no longer a temporary adjustment - it’s the new reality for enterprises worldwide. Employees now split time between office, home, and mobile work environments. While tools like Slack, Teams, and Zoom have become staples of collaboration, they don’t always...

08 Sep

Posted at 16:15h in Business SMS by

In the digital age, enterprises are under increasing scrutiny when it comes to data protection and communication compliance. With regulations like GDPR in Europe, TCPA in the US, and strict spam and privacy laws in Australia, organisations must tread carefully. SMS, with its unmatched reach...

11 Jul

Posted at 16:05h in Business SMS by

With so many digital channels—email, social, chat apps, push notifications—some wonder if SMS still has a place in the enterprise stack. The answer: absolutely. Why SMS is Irreplaceable Reach: Unlike apps or emails, SMS doesn’t require downloads or logins. Immediacy: 90% of texts are read within...

25 Jun

Posted at 16:02h in Business SMS by

Artificial Intelligence (AI) and SMS may seem like two very different technologies, but when combined, they create one of the most powerful customer engagement tools available to enterprises today. With Edgility’s enterprise-grade SMS platform, businesses can harness AI to deliver smarter, faster, and more personalised communication...