Shared or individual SMS inboxes, right inside Microsoft Teams.

Edgility’s Microsoft Teams integration is now emu.chat — shared SMS and MMS inboxes that plug straight into Teams, or run as a standalone web app. AI summaries and replies. Urgency detection. Message thread user assignment/hand-off. Australian numbers. Microsoft SSO and more.

Start 14-day free trial See how it works

25 free SMS + a virtual AU number. No credit card required.

emu.chat

An Edgility product

Your team is already in Teams. So why jump between apps to text your customers? emu.chat puts the whole conversation — sales, support, ops — where the work already happens.

ACMA-certified AU telcoAU data residency, AWS SydneySydney-based human support

Microsoft Teams · Sales & Support

◫◷✆

All inboxes+61 4138 1844

Olivia Tran Now

Perfect, see you Tuesday at 3 👍

Marcus Bell 9:42 AM

Can you resend the invoice? Didn’t come through

Priya Nair 9:15 AM

You: Booking confirmed for Thu 2pm.

Daniel Okafor Tue

Great, thanks for the quick reply!

Sophie Laurent Tue

You: No worries, opted you out, you won’t hear from us again.

Liam Wright Mon

Is the 10am slot still free?

Olivia Tran

+61 412 880 532

✦↩▤⌕

Hi, is the Tuesday 3pm appointment still available?

9:30 AM

Hey Olivia, yep Tuesday 3pm is free. Want me to lock it in?

Jamie M. · 9:31 AM

Yes please!

You’re booked for Tue 27 May at 3:00 PM. Reply STOP to opt out.

Jamie M. · 9:32 AM

✦ AI assistDraft replySummariseShortenRewrite

Type a message…62 · 1 SMS

01 / Why text from inside Teams

One thread, one team, one place.

emu.chat brings every SMS and MMS to either a shared inbox your team can see, assign and respond to, or an individual inbox per user — pinned to the Teams channel where that work already happens.

No more “did anyone reply to this?” No more context walking out the door when someone goes on leave. Just one conversation, visible to everyone who needs it.

02 / What you get

Everything a customer-facing team needs to text.

Channels

SMS and MMS today, RCS soon.

Send to any Australian mobile, or globally at carrier cost. MMS up to 2MB attachments. RCS for Business switches on as soon as it lights up properly in Australia.

SMSMMSRCS

Teams + web

Pin inboxes to channels.

Pin any shared inbox to a Teams chat, channel or team so the conversation lives where the work does. Or skip Teams entirely and use the web app — same data, your call.

Olivia Tran 2m

Marcus B. 9:42

AI assist

AI built into every conversation.

Summarise long threads in one click. Draft a reply from the conversation history. Shorten, refine or rewrite with a custom instruction — all without leaving the thread.

✦ Summarise↩ Draft reply✂ Shorten

Shared inboxes

One number, many texters.

Assignment and handoff, internal notes, archive when you’re done. Everyone can see who’s on what.

JM Jamie M. replied

PR Priya R. note added

TK Tane K. snoozed 1h

Directory sync

Your whole team, synced in.

Pull every staff member from Azure AD / Entra ID, plus your Outlook contacts, so names, mobiles and companies are there before you text. Kept in sync automatically.

Azure AD / Entra IDOutlook contacts

Templates & macros

Reply in two keystrokes.

Save your common replies as templates, drop in customer fields automatically, and schedule sends for later.

Hey first_name,

You’re booked for date at time.

Reply STOP to opt out.

Urgency detection

The messages that matter don’t get missed.

AI reads every inbound message and flags the ones that are urgent or important. Flagged threads are sorted to the top of the inbox and highlighted, and the assigned user is alerted — so nothing gets buried under the routine traffic. Assignment can be handled by AI or set manually.

MB Marcus Bell — “Site is down, need someone now” URGENT

OT Olivia Tran — “Perfect, see you Tuesday” assigned JM

PN Priya Nair — “Booking confirmed for Thu” archived

See it running in your own Teams.

14 days free, no credit card.

Start free trial

03 / Made for here, sends everywhere

We don’t bolt Australia on at the end. It’s the whole point.

Built in Australia by an ACMA-certified telco — and it happens to work anywhere in the world.

Compliance

ACMA-certified telco. Automated opt-out management built in, fully auditable message history.

Local routes

Direct carrier connections in Australia, plus tier-1 routes for international SMS.

Data sovereignty

Australian customer data stored in AWS Sydney (ap-southeast-2). It never leaves the country.

AU support

Sydney-based humans on a real phone number. No overseas call centres.

Numbers

Port your existing Australian mobiles, or grab fresh AU virtual numbers in any state.

04 / Get started

Up and running in an afternoon.

Everything is set up over at emu.chat — sign up, connect Teams, start texting.

Start your free trial

Sign in with Microsoft

Microsoft SSO is included, so your team signs in with the 365 account they already have.

Add the Teams app

Install emu.chat in Microsoft Teams and sync your directory from Azure AD / Entra ID. Or skip Teams and use the web app.

Pin your inboxes

Pin a shared inbox to the chat, channel or team that owns it — then start texting customers from where you already work.

Start 14-day free trial See plans & pricing

05 / Why Edgility

The network underneath.

emu.chat runs on the same Australian messaging infrastructure Edgility has been operating for years.

Premium local routes

Direct connections into Telstra, Optus and TPG. No grey routes, no surprises.

Information secured

Encrypted in transit and at rest, with Australian data residency in AWS Sydney.

99% uptime SLA

Carrier-grade redundancy across the platform, monitored around the clock.

No lock-in

No setup fees and no long contracts. Start small, scale when it’s working.

Live delivery statuses

Real-time delivery receipts and a full audit log for every number and every send.

Premium local support

Sydney-based humans on a real phone number, not an overseas queue.

06 / Common questions

The bits people always ask.

What’s included in the free trial?

14 days, 25 SMS credits, and a virtual Australian number to test sending and receiving with your team. After you upgrade, bring your own number or purchase a new one.

Do I need a Microsoft Teams licence?

No. emu.chat ships as both a Microsoft Teams app and a standalone web app — use whichever your team prefers. Microsoft SSO is included either way, so people sign in with their existing 365 account.

Can I keep my existing business number?

Yes, as long as it’s an Australian mobile. We can port most 04xx mobiles into emu.chat within 10 to 15 business days.

How does RCS for Business work in Australia?

RCS for Business isn’t fully available in Australia yet. We’re ready to flick it on the moment Telstra and Optus light it up properly. In the meantime, your messages send as SMS or MMS.

Is this just for sales? Or support?

Both. Most customers run a sales inbox and a support inbox on separate numbers, with different routing rules. You can also set per-team office hours and out-of-hours auto-replies.

What about compliance — Spam Act, opt-outs?

Opt-out management is built in. Once your contact opts out, the system excludes them from future sends automatically.

What AI features are included?

AI is included on every plan, and it’s optional — leave it on, or switch it off. When it’s on you get urgency detection, which flags important or urgent inbound messages and sorts them to the top of the thread list so they don’t get missed. On top of that: summarise a long thread in one click, draft a reply from the conversation history, shorten a message to SMS-friendly length, or refine and rewrite with a custom instruction. Every AI action runs in the composer, so a person reviews before anything sends.

Start texting from where you already work.

14 days free. 25 SMS credits and an Australian virtual number to test with your team. Microsoft SSO included. No credit card.

Start 14-day free trial Book a demo

or email hello@emu.chat