Edgility for Teams is a great way to stay on top of support, marketing or customer service queries, as inbound SMS and SMS replies are routed to the Team or Chat of your choice. All messages sent and received appear in your message history, so you always have a record of communication.
Once Edgility for Teams is added to your Microsoft Teams profile, touchSMS will appear in your Message Extensions for quick sending. Select Send SMS to reveal the SMS sending screen, where you can enter one or multiple numbers, compose your message and just click SEND!
With almost as many handsets in circulation as there are people on earth, SMS is perhaps the most widely accepted form of communication available. 98% of text messages are read by their intended recipient with 3 minutes of delivery. The immediacy and rate of successful delivery make it more effective for reminders, alerts, and notifications than email.
Alternatively, to download the Add-in from Microsoft AppSource:
This will install Edgility to Teams – now let’s connect them.
The first time you use Edgility SMS for Teams, you will need to connect Teams to your Edgility account using your API keys. To set up an API key, log in to your Edgility account:
Send SMS using the Edgility SMS App from:
Edgility SMS Teams App – Chat
1. From your menu bar in Teams, click on Edgility SMS App – click on the three dots to display more installed Apps if Edgility SMS is not pinned to your main menu and select it from the list.