Artificial Intelligence (AI) and SMS may seem like two very different technologies, but when combined, they create one of the most powerful customer engagement tools available to enterprises today. With Edgility’s enterprise-grade SMS platform, businesses can harness AI to deliver smarter, faster, and more personalised communication...
Effective communication is at the heart of every successful business. While email, phone calls, and messaging apps all play a role, SMS remains one of the most direct, reliable, and engaging ways to reach customers, teams, and stakeholders. But what if you could seamlessly integrate...
Business communication is evolving, and Rich Communication Services (RCS) is set to revolutionise the way brands engage with their customers. While SMS has been the backbone of mobile messaging for decades, RCS introduces a richer, more interactive experience, giving businesses the tools to create engaging,...
Update, August 2026: Edgility’s Microsoft Teams integration is now emu.chat — shared or individual SMS inboxes inside Teams, with AI replies and urgency detection built in. See what’s changed. While email remains a staple of any business, SMS has emerged as a powerful tool for real-time...
Optimising Client Engagement and Property Management through Edgility’s Inbound SMS Automation In real estate, the speed and consistency of communication are crucial for maintaining strong client relationships and driving conversions. A large Australian real estate group faced growing inefficiencies as property managers, agents, and support staff...
Key Takeaways: Keep your SMS messages short and impactful. Always include a clear call to action to direct recipients. Personalise messages to boost engagement. Send your messages at optimal times for better visibility. In an era where attention spans are short, SMS marketing stands out as a powerful way to...
In today’s fast-paced digital world, businesses are constantly looking for ways to improve communication, streamline operations, and deliver better customer experiences. One powerful combination that is increasingly gaining traction is the integration of SMS (Short Message Service) with AI (Artificial Intelligence). Together, these technologies can...
As the global utilisation of mobile devices continues to surge, businesses are awakening to the pivotal role that SMS marketing plays in achieving their objectives. The realm of SMS marketing encompasses a spectrum of facets, ranging from appointment reminders, security enhancements, OTPs, SMS APIs, to...
In an era where SMS scams are increasing and evolving, it's imperative to recognise their looming threat to individuals and businesses alike. These scams have surged to become one of the most swiftly growing forms of deception. With technological advancements enabling scammers to adopt increasingly...
You have no doubt heard via multiple media sources over the past several months about the way A2P (application to person) SMS communications will change particularly around Sender IDs in Australia. There is no need to panic - we have put this brief Q&A summary...
