How AI and SMS Can Supercharge Your Customer Engagement

Artificial Intelligence (AI) and SMS may seem like two very different technologies, but when combined, they create one of the most powerful customer engagement tools available to enterprises today.

With Edgility’s enterprise-grade SMS platform, businesses can harness AI to deliver smarter, faster, and more personalised communication at scale.

Why Pair AI with SMS?

SMS already outperforms other channels with 99% delivery rates and 90% of messages read within 3 minutes. AI enhances this by making messaging contextual, relevant, and timely.

  • Automated conversations – AI chatbots handle FAQs, confirmations, and updates instantly.
  • Predictive engagement – Anticipate when a customer needs a reminder, alert, or upsell.
  • Personalisation – Adapt tone, timing, and offers based on real behaviour.
  • Enterprise Use Cases
  • Healthcare: Intelligent reminders and patient triage.
  • Retail: Targeted promotions driven by browsing and purchase history.
  • Finance: Fraud alerts backed by AI detection, verified with two-way SMS.

The Edgility Advantage

Our platform brings SMS and AI together in a secure, compliant, and scalable way. That means messages are reliable, traceable, and meet regulatory standards.

As enterprises compete for attention, AI-powered SMS is no longer optional—it’s essential.

👉 Ready to explore AI + SMS for your enterprise? Contact Edgility to start your transformation.