Category: Business SMS

22 Nov Beyond Marketing: How Enterprises Are Using SMS Creatively

Posted at 16:20h in Business SMS by Edgility

For years, SMS was seen primarily as a marketing tool: push a promotion, get a quick response, measure click-through. But in 2025, enterprises are using SMS for far more than sales. They’re turning to it as a flexible, enterprise-wide communication layer that touches everything from...

10 Oct The Rise of SMS in Hybrid Workplaces

Posted at 16:17h in Business SMS by Edgility

The shift to hybrid work is no longer a temporary adjustment - it’s the new reality for enterprises worldwide. Employees now split time between office, home, and mobile work environments. While tools like Slack, Teams, and Zoom have become staples of collaboration, they don’t always...

08 Sep SMS and Compliance: How Enterprises Can Stay Ahead

Posted at 16:15h in Business SMS by Edgility

In the digital age, enterprises are under increasing scrutiny when it comes to data protection and communication compliance. With regulations like GDPR in Europe, TCPA in the US, and strict spam and privacy laws in Australia, organisations must tread carefully. SMS, with its unmatched reach...

05 Aug SMS for Critical Alerts: Why Enterprises Can’t Rely on Email Alone

Posted at 16:08h in Business SMS by Edgility

When downtime, outages, or emergencies strike, seconds matter. Yet too many organisations still rely solely on email for urgent communication - a risky move when spam filters and inbox overload get in the way. Why SMS Wins for Critical Alerts Speed: Instant delivery and high visibility. ...

11 Jul SMS in the Age of Omnichannel: Why It Still Matters

Posted at 16:05h in Business SMS by Edgility

With so many digital channels—email, social, chat apps, push notifications—some wonder if SMS still has a place in the enterprise stack. The answer: absolutely. Why SMS is Irreplaceable Reach: Unlike apps or emails, SMS doesn’t require downloads or logins. Immediacy: 90% of texts are read within...

25 Jun How AI and SMS Can Supercharge Your Customer Engagement

Posted at 16:02h in Business SMS by Edgility

Artificial Intelligence (AI) and SMS may seem like two very different technologies, but when combined, they create one of the most powerful customer engagement tools available to enterprises today. With Edgility’s enterprise-grade SMS platform, businesses can harness AI to deliver smarter, faster, and more personalised communication...

21 May Boost Your Business Communications: SMS Integration with CRMs and Everyday Tools

Posted at 09:15h in Business SMS, SMS API by Edgility

Effective communication is at the heart of every successful business. While email, phone calls, and messaging apps all play a role, SMS remains one of the most direct, reliable, and engaging ways to reach customers, teams, and stakeholders. But what if you could seamlessly integrate...

09 Apr Edgility is RCS-Ready: The Future of Business Messaging in Australia

Posted at 11:41h in Business SMS by Edgility

Business communication is evolving, and Rich Communication Services (RCS) is set to revolutionise the way brands engage with their customers. While SMS has been the backbone of mobile messaging for decades, RCS introduces a richer, more interactive experience, giving businesses the tools to create engaging,...

07 Mar Edgility’s Microsoft Integrations: The Future of Enterprise SMS Communication

Posted at 11:21h in Business SMS by Edgility

While email remains a staple of any business, SMS has emerged as a powerful tool for real-time engagement. With Edgility’s advanced Microsoft Teams and Outlook integrations, businesses can now manage SMS conversations seamlessly within their everyday workflows, enhancing productivity and customer engagement like never before. SMS...

Inbound SMS Workflow in the Real Estate Sector

12 Jan Inbound SMS Workflows – Real Estate Sector Case Study

Posted at 15:29h in Business SMS by Edgility

Optimising Client Engagement and Property Management through Edgility’s Inbound SMS Automation In real estate, the speed and consistency of communication are crucial for maintaining strong client relationships and driving conversions. A large Australian real estate group faced growing inefficiencies as property managers, agents, and support staff...